Disappointed in bad service at standardbank

My bank account is *** and my ID number is ***.What i don't understand is that i have a dedicated banker and each time i have to go into the branch in order for them to phone her and ask why she doesn't respond to emails. I have never had a proactive email or call from her. I have since given up on her. My cell number is ***.Please help resolve this matter asp. If not please provide me with reference number in order to approach the ombudsman. How is it possible that three weeks lapsed without any official correspondence from the bank or update. Not even a reference number??????We are now in the 4th week

Standard bank again not coming back to me.After laying a hellopeter complaint, standard bank came back and said funds were utilized and it ended there. It took 4 weeks for the bank to give me a ***** case number and the information that funds were utilized yet it was paid within the same bank,thanks to hellopeter i would be sitting in the dark till today.I am of the view that the ***** case was only logged 4 weeks after when i laid a complaint.I have asked the bank why they decided to release the funds to the *****ster after i had already laid a complaint of ***** yet initially i was told that the account has been frozen and i need to provide police case number).I asked for a detailed report of their investigation as well as reference number for me to approach the ombudsman if they cannot provide me with answers.It is common sense that the bank should secure the funds if a complaint or ***** has been alerted to the bank.Why is it that ********s get protected and genuine clients suffer?I need standard bank to advise me
1.Formal feedback or report of events of what happened after i reported *****. *****ster's account was only to be unblocked only after i fail to provide police case number. I provided it within 48 hrs as requested.If they wanted to keep the account open, they should have moved funds to the suspense account.
2.When i reported the matter funds were still in the account which means access was given to the *****ster afterwards. Standard bank is not saying anything about that.Payment was done after hours and it did not reflect same day.
3.If the bank cannot resolve this, they must provide me with a reference number so that i can engage a lawyer as well as approach ombudsman.They cannot just brush me aside and think that it will go away.
4.The service is just bad,very bad.Municipality service is getting better these days.

I need my feedback so that i can take the matter foward.

As a duisgruntled customer who opened a ***** case. I should get a response (report) from the bank in writing. Give me my formal response in writing so that i approach ombudsman. I will also persue legal route to subpoena the bank for statements. 48hrs lapsed on friday last week. I still do not have feedback.

If this matter is not resolved, i am writing to the CEO of standard bank. Its been 6 weeks now.

Annoyed client

I have not received feedack still.Its been two weeks after i was told in 48hours i will receive feedback. My case with hello peter was closed because in 48 hoours i would receive feedback. Today nothing, its business as usual at standardbank. Can someone assist with CEO 's email address? I am very frustrated and annoyed. The service culture entrenched at standardbank has become very pathetic.