Disappointed in a Standard Bank Business Banker

On the 29th of September 21 I emailed our personal banker Alex Shehlabane to request that our account type be downgraded to a pay as you transact account, I also included the Tshwane.businesbanking email address hoping for a quick response since the Mall of Africa branch could not assist us. I've sent follow up emails for assistance with this but my query has not been attended to. I'm really disappointed as we approach month end with the monthly fee being due and my request hasn't been actioned. I honestly don't know what's the point of having a business banker if they can't assist when you have requests and nearby branches can't assist either.