Disappointed from lack of communication, professionalism and inconsideration

I had a loan with Standard bank that I have settled with MBD attorneys . I have settled the debt over a 3 payment plan - compromised settlement and my last payment was on the 20 June 2020. I have received a paid up letter from MBD and I have requested to have my profile to be updated.

I have contacted standard back to confirm settlement of the loan account, I was advised that my account still showed that the loan balance was not settled and there has not been payment made. I confirmed with the consultant I was talking to at the time that I have been paying R6417.00 for 3 months since April 2020 and I have received a letter confirming that my debt has been extinguished. The consultant at standard bank provided me with 2 email addresses to send through the paid up letter and request for my profile to be updated. I have sent through my letter to the said email addresses. To date I have not heard from standard bank regarding the update of the loan account and the bureaux have not been updated. Last I heard from Standard bank was when my query was being escalated to someone to attend but since then there has been absolutely nothing! I have made follow ups from Standard bank about the query but no response from them!

I have just received my clearscore credit update, my standard bank has not been updated! I am really desperate and this silent treatment is frustrating me. I decided to settle my debts during the hardest time in the world but I am disgusted by the level of service and turnaround times from standard bank and its 3rd party debt collectors!

Can I have the matter to be attended to as a matter of urgency!