Disappointed financially frustrated

Not really happy with standard bank home loans at the moment i app**** for payment holiday which was granted thank you but on my pay day it went through was told about 10 days for reversal still nothing on my account decided to check with the consultant he told me he just esvalated the issue fine did my own research after with employer then im told if standard bank reverse my payment it wont ho to my account it goes to the employer as im paying through persal so now you telling me that no one saw that at standard bank why wasn't i called and be told of such immediately when i got that information i emailed the consultant to stop escalating let me rather withdraw from my access bond guess cant access that either kanti whos money is that mine or standard bank now im soooo irritated,financial stresses my daughter is going back to school next week i need to pay her transport and school fees