disappointed

Item: Standard Bank
Rating: 1
Author: thato P

i have a personal loan with them,I've paid R1144,48 every month for 2 years,only to be told i've only paid R6000 of my loan,i asked for my statement to be sent to my new email address,they tell me I have to go to the branch to update my email address meaning petrol just for that.what happened to technology i mean i passed all security questions?

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

11 Jun 2024, 13:25

Hi Thato

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply11 Jun 2024, 13:25

Official

Hi Thato

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's replyOfficial

12 Jun 2024, 15:32

Hi Thato

We hope you're well.

We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.

Kindest regards,

Standard Bank Social Media Team

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Standard Bank's reply12 Jun 2024, 15:32

Official

Hi Thato

We hope you're well.

We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.

Kindest regards,

Standard Bank Social Media Team

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