Disappointed ex staff member

Disgusted over fee recovered for a bank statement requested on my puresave account for the financial year 2018/2019 - this was requested from me by SARS. The statement received was a 2 pager reflecting 1 transaction only - the fee was R380-00. Referred back to the consultant who assisted me at internet banking via email to let them know of how I felt around the charge - to date have received no responses until I got Johan Erasmus to intervene. Received a call yesterday from the consultant's line manager to indicate that my request for a reversal of the fee cannot happen as I was charged accordingly as per my request for the calendar year 2018/2019 - and if that resulted in 1 transaction or a monthly statement throughout that period, the fee will remain R380-00. The fee I accepted when initially dealing with the consultant was R35-00 per cycle (calendar month). I cannot tell people enough how disappointed I am with happened to me especially since I worked for them for 30 years - during which time my blood was blue. I'm afraid I cannot say that anymore.