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AM
Anne M

1 reviews | Active since Jan 2019

07 Aug 2024, 22:11

Disappointed

Still waiting for you (Standard Bank) to get back to me regarding my mother's funeral claim, almost 2 months later still nothing from you. Almost R40 000 gone down the drain just like that? You promised to call and I have been waiting for your call for 8 weeks now.

0
Replies (5)
Standard Bank
Standard Bank's reply07 Aug 2024, 22:22
Official
Good day Anne .

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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AM
Anne M's update08 Aug 2024, 21:43
Reviewer Update
To be honest , I do want to give you the benefit of the doubt because we have had issues with you (Standard Bank) with may uncle's (Luyanda Sydwell Gugwini) claim and at least the claim came out 2 weeks after his funeral. Standard Bank please do the right thing . Thank you in advance
Standard Bank
Standard Bank's reply09 Aug 2024, 08:45
Official
Dear Anne.

We tried calling but were unable to reach you. 

Could you please let us know a convenient time for us to contact you?
We look forward to hearing from you soon. 

Kind regards
Standard Bank Hello Peter Team
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AM
Anne M's update09 Aug 2024, 16:01
Reviewer Update
Hi Standard Bank , please call me now.
AM
Anne M's update09 Aug 2024, 16:06
Reviewer Update
I don't even have a missed call from you , when did you call me? Please call me now