BN
Busisiwe N
1 reviews | Active since Oct 2023
09 Oct 2023, 14:53
Disappointed customer service
I made a transfer to a bank account from an agent bank using paysharp. The money has not reflected . The agent bank has been in contact with standard bank however standard bank has not given feedback and it has been 2 weeks. . I am disappointed in how a financial institution cannot trace funds I have all the documentation that the transfer was successful. We place our trust in the institution with our livelihood can the institution please earn that trust
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
09 Oct 2023, 14:55Dear Busisiwe
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Oct 2023, 14:55
Official
Dear Busisiwe
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
10 Oct 2023, 11:49Dear Busisiwe,
We would like to thank you for giving us the opportunity to advise in your matter.
We trust that the third party bank will be able to assist with your demand. Your references for this case has been forwarded via email.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to advise in your matter.
We trust that the third party bank will be able to assist with your demand. Your references for this case has been forwarded via email.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Oct 2023, 11:49
Official
Dear Busisiwe,
We would like to thank you for giving us the opportunity to advise in your matter.
We trust that the third party bank will be able to assist with your demand. Your references for this case has been forwarded via email.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to advise in your matter.
We trust that the third party bank will be able to assist with your demand. Your references for this case has been forwarded via email.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
BN
Busisiwe N's updateReviewer Update
16 Oct 2023, 16:48Good day
Please kindly see email from Varl support. They are currently Awaiting for feedback from your side in order to assist me with allocation of funds. Please assist urgently as funds are long outstanding
Hi Busi,
Thank you for following up.
Please be advised that we are following up with Standard Bank regarding your query.
We will give you feedback once we hear back from them.
Thank you for your patience.
Kindest regards,
Saizi
Please kindly see email from Varl support. They are currently Awaiting for feedback from your side in order to assist me with allocation of funds. Please assist urgently as funds are long outstanding
Hi Busi,
Thank you for following up.
Please be advised that we are following up with Standard Bank regarding your query.
We will give you feedback once we hear back from them.
Thank you for your patience.
Kindest regards,
Saizi
BN
Busisiwe N's update16 Oct 2023, 16:48
Reviewer Update
Good day
Please kindly see email from Varl support. They are currently Awaiting for feedback from your side in order to assist me with allocation of funds. Please assist urgently as funds are long outstanding
Hi Busi,
Thank you for following up.
Please be advised that we are following up with Standard Bank regarding your query.
We will give you feedback once we hear back from them.
Thank you for your patience.
Kindest regards,
Saizi
Please kindly see email from Varl support. They are currently Awaiting for feedback from your side in order to assist me with allocation of funds. Please assist urgently as funds are long outstanding
Hi Busi,
Thank you for following up.
Please be advised that we are following up with Standard Bank regarding your query.
We will give you feedback once we hear back from them.
Thank you for your patience.
Kindest regards,
Saizi
Standard Bank's replyOfficial
16 Oct 2023, 21:18Dear Busisiwe
Thank you for writing back to us.
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Oct 2023, 21:18
Official
Dear Busisiwe
Thank you for writing back to us.
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***