Disappointed Customer

I app**** for a payment holiday on my home loan, because I want to do some renovations in my house, and with the money that we earn, after deductions we cannot afford to do anything on the house that requires attention since the interest rates is ridiculous and we are barely managing,

Rainy season is coming up and I wanted to renovate my roof because I know I will be sitting with a bigger issue ,

I thought putting my trust in my bank to Atleast grant me a three month payment holiday to get my house sorted considering that Standard Bank also stands to gain should I one day decide to sell the house , but no instead of them considering and looking at the facts that for one , we have not missed one payment on our home loan, all my business is with Standard Bank, I have paid up my car with no hassles , but they will ask you to write a motivation, give income and expenditure statements, declarations etc… just to turn around and tell you that” oh sorry mam we only give payment holidays to people that got a cut in there salary or have been retrenched “I’m not sure if that was an insult or what because doesn’t mean we were not affected by the above that we don’t have money problems like the people going through the above.

I am very disappointed in Standard Bank after being a customer for the greater 13 years, and getting told such I can not trust to keep anymore of my business with your institution, I will be moving my bond over to another bank that realises the importance of keeping customers satisfied and has compassion,

Also I would like to see the clause that says that how and why the payment holiday will be granted,

If payment holidays are only granted to those that were retrenched and got cut in salary, then why advertise it to all bond payers , if we won’t even be considered, considering 80% of South Africans are living in debt,

The payment holiday is only for 3 months not 3 years!