Disappointed customer

I am highly disappointed at Standard Bank , I have been banking with this bank for many years and in 2023 I financed my car with them and due to unforeseen circumstances I experienced challenges in terms of making fully payments towards my car as I lost my income . I approach the bank which I believe they are here to assist customers to come up with solutions in their lives not to add additional problems, I requested to restructure my account in order to be offered at least a lower installment , my request was declined . I approached the bank again after obtaining a stable incoming from my other source of income they declined again stating that the R11 000 i additional get is not sufficient to cover me for restructuring the account . I am disappointed because i believed the bank will try to help me find solutions but instead they keep in declining my request . The bank is not living according to their customers promises , they promise to help find customers find solutions but when we approach them for solutions they decline our request, not even willing to meet us half way . They didn’t even ask how much I was willing to pay currently or maybe calculate a better amount for me .