EM
Edith M
1 reviews | Active since Jul 2014
23 Apr 2026, 09:06
Disappointed Customer
I still have not received any assistance, and I have provided all the information requested. Not sure why it should take so long to resolve a refund?? This is unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 Apr 2026, 09:33Dear Edith,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Apr 2026, 09:33
Official
Dear Edith,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
EM
Edith M's updateReviewer Update
23 Apr 2026, 09:36I sent the email below with the correspondence from Standard Bank and not received any response?
Good day Miss Mpungu I hope this message finds you well.Please be advised that a temporary refund will be issued to your account within 7-10 days as we initiate the dispute process. The merchant has up to 45 days to complete their investigation.Should the merchant provide valid documentation or evidence supporting the transaction, we will notify you accordingly and reverse the temporary credit. Please ensure that the card is closed promptly to prevent any further *****ulent transactions. Closing the card will safeguard against additional unauthorized activity, as any *****ulent attempts made after this transaction cannot be resolved if the card remains open. Thank you for your immediate attention to this matter. 2026-01-07 | DEBIT CARD PURCHASE FROM www.jobleads. 5196*6296 05 JAN | -169.75 | 2026-01-27 | DEBIT CARD PURCHASE FROM www.jobleads. 5196*6296 25 JAN | -169.75 Regards | Ntombifuthi Gule
Chargeback Analyst | Chargebacks IssuingStandard Bank South AfricaT *** W standardbank.co.za Escalation Level 1 | Lauren Thompson | ***| Team Leader, Chargeback Issuing| Escalation Level 2 | Martin Ferreira | ***| Officer, QTC ***** Enablement & Technology 2 Standard Bank Group
|
Good day Miss Mpungu I hope this message finds you well.Please be advised that a temporary refund will be issued to your account within 7-10 days as we initiate the dispute process. The merchant has up to 45 days to complete their investigation.Should the merchant provide valid documentation or evidence supporting the transaction, we will notify you accordingly and reverse the temporary credit. Please ensure that the card is closed promptly to prevent any further *****ulent transactions. Closing the card will safeguard against additional unauthorized activity, as any *****ulent attempts made after this transaction cannot be resolved if the card remains open. Thank you for your immediate attention to this matter. 2026-01-07 | DEBIT CARD PURCHASE FROM www.jobleads. 5196*6296 05 JAN | -169.75 | 2026-01-27 | DEBIT CARD PURCHASE FROM www.jobleads. 5196*6296 25 JAN | -169.75 Regards | Ntombifuthi Gule
Chargeback Analyst | Chargebacks IssuingStandard Bank South AfricaT *** W standardbank.co.za Escalation Level 1 | Lauren Thompson | ***| Team Leader, Chargeback Issuing| Escalation Level 2 | Martin Ferreira | ***| Officer, QTC ***** Enablement & Technology 2 Standard Bank Group
|
EM
Edith M's update23 Apr 2026, 09:36
Reviewer Update
I sent the email below with the correspondence from Standard Bank and not received any response?
Good day Miss Mpungu I hope this message finds you well.Please be advised that a temporary refund will be issued to your account within 7-10 days as we initiate the dispute process. The merchant has up to 45 days to complete their investigation.Should the merchant provide valid documentation or evidence supporting the transaction, we will notify you accordingly and reverse the temporary credit. Please ensure that the card is closed promptly to prevent any further *****ulent transactions. Closing the card will safeguard against additional unauthorized activity, as any *****ulent attempts made after this transaction cannot be resolved if the card remains open. Thank you for your immediate attention to this matter. 2026-01-07 | DEBIT CARD PURCHASE FROM www.jobleads. 5196*6296 05 JAN | -169.75 | 2026-01-27 | DEBIT CARD PURCHASE FROM www.jobleads. 5196*6296 25 JAN | -169.75 Regards | Ntombifuthi Gule
Chargeback Analyst | Chargebacks IssuingStandard Bank South AfricaT *** W standardbank.co.za Escalation Level 1 | Lauren Thompson | ***| Team Leader, Chargeback Issuing| Escalation Level 2 | Martin Ferreira | ***| Officer, QTC ***** Enablement & Technology 2 Standard Bank Group
|
Good day Miss Mpungu I hope this message finds you well.Please be advised that a temporary refund will be issued to your account within 7-10 days as we initiate the dispute process. The merchant has up to 45 days to complete their investigation.Should the merchant provide valid documentation or evidence supporting the transaction, we will notify you accordingly and reverse the temporary credit. Please ensure that the card is closed promptly to prevent any further *****ulent transactions. Closing the card will safeguard against additional unauthorized activity, as any *****ulent attempts made after this transaction cannot be resolved if the card remains open. Thank you for your immediate attention to this matter. 2026-01-07 | DEBIT CARD PURCHASE FROM www.jobleads. 5196*6296 05 JAN | -169.75 | 2026-01-27 | DEBIT CARD PURCHASE FROM www.jobleads. 5196*6296 25 JAN | -169.75 Regards | Ntombifuthi Gule
Chargeback Analyst | Chargebacks IssuingStandard Bank South AfricaT *** W standardbank.co.za Escalation Level 1 | Lauren Thompson | ***| Team Leader, Chargeback Issuing| Escalation Level 2 | Martin Ferreira | ***| Officer, QTC ***** Enablement & Technology 2 Standard Bank Group
|
EM
Edith M's updateReviewer Update
14 May 2026, 10:08I am pleased to confirm that I received both refunds and appreciate the exemplary service! I will definitely recommend Standard Bank to family and friends.
EM
Edith M's update14 May 2026, 10:08
Reviewer Update
I am pleased to confirm that I received both refunds and appreciate the exemplary service! I will definitely recommend Standard Bank to family and friends.