Disappointed customer

I tried to make a deposit to my sisters account yesterday at Maponya branch and their atm had a cash jam. I spent the whole day today at their branch and I spoke to Zwelethu Mntungwa who couldn’t assist with my money. I’m very disappointed with the service from standard bank and I’ve been getting a million calls from your VAF department as that amount I was trying to deposit was meant for a car debit order to go off. I called the call center where I held for more than 30min with no assistance, if this is the kind of service we’ll be getting as customers then I’ll be forced to move my accounts to a bank that is more customer orientated. What happened to going an extra mile for your customers?

I’m really disappointed

Ntokozo Magubane