1 reviews | Active since Jun 2018
Disappointed customer
I tried to make a cash deposit at an ATM in the Braamfontien branch. The request was not processed due to technical problems. I spoke to Gugu a service consultant who told me that the funds will be in the account in 48hours. 48hours later I called standard bank call center spoke to Nelson who then informed me that the funds will be available on the 3rd of July There are inconsistencies in what the consultants are telling me. This is totally unacceptable! Nelson said we must go to the branch and ask Gugu why she said the process takes 48hours
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Khatli Ndhlovu
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Khatli Ndhlovu
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***