Disappointed Customer

Reported a ***** case about a week ago. I was told that the person dealing with my case will get back to me within 24 hours and that never happened. Called them to check on what was going on I was told that Martha M Msiza will call me since she was the one dealing with my case but nothing. I was led to believe the issue I had reported will be sorted swiftly even after going to the police but nothing. It has been almost two weeks but I haven't received any help from standard bank.