RT
Rocky T
1 reviews | Active since Aug 2019
16 Apr 2021, 11:38
Disappointed client.
I have app**** for consolidation with the bank which was approved, later they forwarded me documents that had to fill, I filled those documents and after sent them back to a person who was responsible to process my application. since I submitted the documents I haven't received any correspondence, I have tried calling her and also trying to send emails on follow up but to my disappointment not response. when I called debt care center they advised they wont assist. am very disappointed.
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Replies (2)
Standard Bank's replyOfficial
17 Apr 2021, 01:13 Hello Rocky
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply17 Apr 2021, 01:13
Official
Hello Rocky
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
RT
Rocky T's updateReviewer Update
20 Apr 2021, 10:47You advised you will attend this as a matter of urgency however it has been days without your response. I am very disappointed.
RT
Rocky T's update20 Apr 2021, 10:47
Reviewer Update
You advised you will attend this as a matter of urgency however it has been days without your response. I am very disappointed.