Disappointed client

I would like to lodge a complaint towards STANDARD BANK call center agent by the name Raylee who is based to JHB, i have been woth STD for years paying them very well up until this covid 19 that completely changed my finances completely. On the 26 of March i received an email from STD granting me a payment Holiday for tje loan that i have with them, it looked very strange for me to receive that email because i didn't apply for it yet but i though they were doing that to all of their clients. April we were told not to work but we gonna get our UIF end of April STD tried debiting but it bounced as i didn't have any money even UIF wasn't paid that time. MAY i went to the branch to explain the whole situation then I was given an email to send my proof that am not working during this time and i did that, i have been waiting for then to. Let me know whether its approved or not but my night mare started beginning of June when some rude consultant contacted me demanding me to pay the money and i explained my situation. He dropped the phone while i was explaining myself then i. Phoned back i spoke with a very nice lady who then said to me i can at least make a payment of R200 and i promised to end of June hoping that we were going to receive our UIF money, yesterday i was contacted by Raylee *** Lord she told me that i need to pay the whole outstanding balance after explaining my situation to. Her i couldn't understand if where does she expect me to get R29000, she didn't want to understand then she told me that clearly my holiday payment wasn't approved and o asked her why i wasn't contacted, she then started to its too late for me to pay an arrangement balance, i need to pay month end half of what i owe or the whole outstanding balance, i kept on telling her that i don't have money am still at home. She sounded irritated then dropped the phone also. So she said my account was handed to them.

Am extremely disappointed by STD how can they hand over my account with out even telling me that my payment Holiday was declined and they have guts to hand over my account after all this run aound i did trying to apply for holiday payment, THEIR AGENTS ARE HEARTLESS. I can't wait to go back to work and finish paying STD.