CP
Carin P
1 reviews | Active since Dec 2012
29 Jul 2020, 17:48
Disappointed client
I app**** for another payment break, on 18 July. I received an email to say it was approved and today I have received 2 calls saying my credit card is due. I have told the guy that I have received an email saying it was approved he couldn't find it on the system and a few hours later received a call again from the robot saying I am due. Can you please update your system so that everyone knows what is going on as it is getting very frustrating. I have explained that my husband has lost his job due to Covid-19 so we can't pay all our debt. Please catch a wake up call as I have done my part of letting you know that I need a break and it was approved.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
30 Jul 2020, 05:09Hello Carin,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply30 Jul 2020, 05:09
Official
Hello Carin,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
13 Aug 2020, 14:27Dear Carin
We sent you a response on email.
This matter is closed.
Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********
We sent you a response on email.
This matter is closed.
Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply13 Aug 2020, 14:27
Official
Dear Carin
We sent you a response on email.
This matter is closed.
Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********
We sent you a response on email.
This matter is closed.
Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********