1 reviews | Active since Apr 2022
Disappointed client
On the 25th February i was making a payment on my Mr Price app for the amount of R600 however the app gave me an error and said I should try again so I did, it gave an error again so I said I would try again later in the day. When I logged into my standard bank app I see that R1200 was gone from my account which is two R600 payments. The payments are now sitting as outstanding card authorizations but on my Mr price app the payments are showing canceled. I have been calling the standard bank call centre they said I should reach out to Mr price which i did and they cannot assist me as there are no payments reflecting on their side. I was also told by a standard bank agent that the funds will automatically go back into my account after a couple of days but its been two weeks now. Yesterday I sent a mail to the second line escalations (a manager by the way) and they just forwarded the mail to their generic mailbox. I only chose to come on this platform as I'm not getting any results by calling or emailing standard bank.As for their private bankers that is linked to your account you would wonder if they still employed by standard bank as that was my fist line of contact and no response in two weeks.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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I would like to thank standard bank for their swift response to my complaint however I feel that this is not the way things should be done or route to be followed to get results.
Standard bank should aim to have a first call resolution at their contact centre's.
I will continue banking with them as this is the first issue I had with them and hopefully in future I don't find myself on this platform again.
I would like to thank standard bank for their swift response to my complaint however I feel that this is not the way things should be done or route to be followed to get results.
Standard bank should aim to have a first call resolution at their contact centre's.
I will continue banking with them as this is the first issue I had with them and hopefully in future I don't find myself on this platform again.