Disappointed client

I am very disappointed at Standard banks response during the Covid 19 Pandemic, in terms of customer response. This is the time that they should be pulling out all the stops just to atleast respond to all customers timelously and not leave us stranded in the dark.

I started emailing and calling standard bank to get relief from mid March and still no one has called me back or advised of they are short staffed absolutely nothing, which means all my debt with them, which is mostly with them, is hanging in the air.

Its actually disspointing and I have been a standard bank client for over 20 years now, but I see that my contribution to their business is not realised and considered as important. It's unfortunate when you have to realise these things in such times, I definitely plan on moving banks and paying off as much as possible so that I am no longer affiliated with such.