PY
Phiwokuhle Y
1 reviews | Active since Feb 2024
21 Feb 2024, 12:46
Disappointed Client
An Enquiry appeared on my credit record from standard Bank Powercurve and when I contacted them they said it's impossible and they don't know what it is. I'm shocked that their own representatives don't know their own products or how to solve the problem. The representatives I spoke to were sfiso from sales department who said he cannot give me answers but will transfer me to the other lady and mesha(not sure of spelling) from personal landing who says its impossible when I asked how since this is appearing on my records as proof she giggled and said I should contact experian and find out. This is damaging to my credit record. I am very disappointed since this is a 3rd inconvenience with this Bank.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
21 Feb 2024, 13:02Dear Phiwokuhle,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We can affirm, that the Power curve enquiry on the credit bureau is not a Standard Bank enquiry due to the fact we do not offer Powercurve products.
We have raised this with the credit bureau, and as a result, all clients must file a dispute with the bureaus, which will facilitate the removal of the listing.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We can affirm, that the Power curve enquiry on the credit bureau is not a Standard Bank enquiry due to the fact we do not offer Powercurve products.
We have raised this with the credit bureau, and as a result, all clients must file a dispute with the bureaus, which will facilitate the removal of the listing.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Feb 2024, 13:02
Official
Dear Phiwokuhle,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We can affirm, that the Power curve enquiry on the credit bureau is not a Standard Bank enquiry due to the fact we do not offer Powercurve products.
We have raised this with the credit bureau, and as a result, all clients must file a dispute with the bureaus, which will facilitate the removal of the listing.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We can affirm, that the Power curve enquiry on the credit bureau is not a Standard Bank enquiry due to the fact we do not offer Powercurve products.
We have raised this with the credit bureau, and as a result, all clients must file a dispute with the bureaus, which will facilitate the removal of the listing.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
PY
Phiwokuhle Y's updateReviewer Update
22 Feb 2024, 03:43This happened on Tuesday 20 February while I was being assisted by mesha on the phone to open a transactional account (Mimo plus). I called in at 08:34 , she authenticated and I accepted on my standard bank app at 08:40. The call lasted exactly 32 min 10 sec. Experian clearly states that the Enquiry (standard Bank Powercurve) happened at 08:59:59 on the 20th of February while I was speaking to your representative. How is it that a 3rd party gained my personal information during that time?
Clearly this is a mistake from your side. Though I'm glad you're saying "you have raised this with the credit bureaus" , and I hope it is fixed soon.
Clearly this is a mistake from your side. Though I'm glad you're saying "you have raised this with the credit bureaus" , and I hope it is fixed soon.
PY
Phiwokuhle Y's update22 Feb 2024, 03:43
Reviewer Update
This happened on Tuesday 20 February while I was being assisted by mesha on the phone to open a transactional account (Mimo plus). I called in at 08:34 , she authenticated and I accepted on my standard bank app at 08:40. The call lasted exactly 32 min 10 sec. Experian clearly states that the Enquiry (standard Bank Powercurve) happened at 08:59:59 on the 20th of February while I was speaking to your representative. How is it that a 3rd party gained my personal information during that time?
Clearly this is a mistake from your side. Though I'm glad you're saying "you have raised this with the credit bureaus" , and I hope it is fixed soon.
Clearly this is a mistake from your side. Though I'm glad you're saying "you have raised this with the credit bureaus" , and I hope it is fixed soon.
Standard Bank's replyOfficial
22 Feb 2024, 07:00Good day Phiwokuhle
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Feb 2024, 07:00
Official
Good day Phiwokuhle
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***