Disappointed client

Good day

In April i received an email from Standard Bank telling me that i was awarded a payment holiday from April until end of June and that my statement should be on zero and if anything were to happen to call them. I did not apply for the holiday payment it was given to me and since April and May i was home during lockdown it was a good thing for me only for it to cause more complications, my account was debited in April and i called and was told that it would be reversed till today not even a reversal, i called more than 10 times and kept being passed on from department to department. Then in may debit orders went off and i complained one said they have a backlog for reversals thats why its taking long and mind you im still waiting for Aprils reversal and now also May's reversal its June and i have been given a run around by all the consultants i have spoken to. I am not a person who usually complains as i have been with Standard Bank for years and never had any problems with debit orders. Its just the principle of the matter i did not apply for the holiday payment it was awarded to me by Standard Bank and im still waiting for reversals for April and May.....this has really disappointed me .