Disappointed client

I have been let down by Standard Bank with regards to my money that retracted on the 3rd of March 2023. I sent countless emails, I called and even went to the branch but no one seems to know where my money went to.

I was traveling on that fateful Friday and I stopped at a garage in Midrand Blue bird around 6 or 7pm to withdraw R1500. The money went back in the machine and I immediately called the bank because it was my first time experiencing that and the lady that picked up explained to me that I will get back my money the following weekdays because the technicians that opens up the atm machines when that happens do not work on weekends so they will do so on Monday. I understood that.

The following week came and nothing happened, I called and emailed since then and nothing has ever happened instead they kept on telling me that they have escalated the issue with whoever and still no one seems to know anything about it. The other time one said the system indicates I took it, because it went out. And I responded to her and said yes coming out it did and it went back in so your system should also indicate that too. From there the consultant said let me escalate it again and again. It might not be much for some but for me that money is still everything to me and honestly I don't know what else to do. I am very disappointed in you guys and I still want my money back. I even suggested to them to view the footage cause I understand atm machines have cameras but still 2years later I am still R1500 short. Please attend to my issue because it breaks my heart knowing that my money disappeared like that.