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wesselse W
1 reviews | Active since Sept 2016
17 Mar 2021, 16:47
Disappointed
Really really disappointed in Standard bank. Since January, after I requested a change on one of my accounts at Standard bank, after being charged for the "service" of the requested change, the transaction rejects every month. Went to the branch in person and phoned twice where the query has been "escalated" (probably just being escalated to the trash can), still no word, no solution, no contact from them. Absolutely NOTHING. Being a loyal customer for over 35 years, one would expect a good service. Wonder why we pay "monthly fees" for no service...
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Standard Bank's replyOfficial
18 Mar 2021, 04:39 Hello Jurinda, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply18 Mar 2021, 04:39
Official
Hello Jurinda, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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