Disappointed and stuff that just dont care

Good day. I have been trying to get hold of the money my grandmother saved for me for the past 3weeks now. I didnt need the funds until i finished my matric which i did last year. The problem is i have been dealing with the lady called Cebisile Mdlalose at Standard bank Ladysmith with no success and quite frankly she seems least intrested in help me me or atleast explain what was going on. Everytime i go the its different story. I stay 100km away from town which i need R100 return everytime i go to town. I went there with my grandmother who is partialy blind and she checks and told us that i need to come back with my id and proof of address which i did the following week,when i came back she told me that i need to came back after 2 days which i also did when i came back she told me she cant pick up my details on the system i need to come back with my parents death certificate of which surprised me because they had nothing to do with the opening of the account and come back surtday and she knew that she was not going to be at work so basically if it wasn't for Nonto i would have went there for nothing. Nonto tried helping but the problem was all the communication about the status was sent to cebisile but she indeed explain that the account was closed and money sent to unclaimed funds which i am failing to understand why we were not told in the 1st place and have all the processes explained so that we dont waiste money that we dont have going to town. In total i have spend more then R300 going back and forth and still no outcome on this case. My sister tried calling Standard bank Ladysmith witg no success because she is the one that understand bank words. Cebisile was supposed to call us the following monday which was 18 May but stil no word from her. My question is this how standard bank treats the clients or you people just dont care i mean if i have to came to the bank and stuff member is not there and no follow up or nothing. Please get back to us as we need that money for my registration fee. Kind regards T Dlamini