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PAULUS M
1 reviews | Active since Oct 2020
13 Dec 2023, 15:53
Disappointed and Frustrated
I am so highly disappointed with the housing department of Standard Bank as I Visited a branch and called them explained that I need a letter stating that I sold the house and it's been registered under the new owner in order to Cancel the Stop order and I can be able to get my money back as my employer is still paying into a closed account it's been days now still waiting for the Email.
What makes me angry is the fact that I rated the call agen 10 as he seemed to understand and assured me that within minutes I would have received the Email but till now nothing, now I have to go back to the bank and stand on a line for a long like to use the phone again probably going to end up not getting help again
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Replies (4)
Standard Bank's replyOfficial
13 Dec 2023, 15:59Hi Paulus
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply13 Dec 2023, 15:59
Official
Hi Paulus
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
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PAULUS M's updateReviewer Update
13 Dec 2023, 16:06I would really appreciate that very much
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PAULUS M's update13 Dec 2023, 16:06
Reviewer Update
I would really appreciate that very much
Standard Bank's replyOfficial
13 Dec 2023, 16:11Standard Bank's reply13 Dec 2023, 16:11
Official
Standard Bank's replyOfficial
14 Dec 2023, 15:48Hi Paulus
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards, Standard Bank Hello Peter Team***
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply14 Dec 2023, 15:48
Official
Hi Paulus
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards, Standard Bank Hello Peter Team***
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards, Standard Bank Hello Peter Team***