Disappointed and Concerned - Phishing Emails Continue

I reported a phishing email to Standard Bank on 20 January 2025, hoping to help them protect customers—yet no one has responded. Since then, I’ve continued to receive multiple phishing emails. It begs the question: do they actually care? Are they taking any action, or simply waiting for their clients to fall victim?

Unfortunately, I’m far from alone. Many other users have voiced similar concerns:

“When I called SB ***** they were absolutely useless… I’m now with FNB.”

One user shared:

“They are the worst!!! … The bank can never track and has never successfully prevented or stopped any of these activities.” reddit.com

Another thread described a major wave of ***** in July 2024, where users reported being charged thousands of rands internationally, with Standard Bank’s ***** line overwhelmed and extremely long hold times:

“Customers were also complaining that the Standard Bank ***** line is jammed with extremely long hold times.”

Standard Bank issued a public statement on 2 July 2024, promising robust ***** detection and faster blocking of transactions, but these issues persist—especially with international transactions