DS
Dimakatso S
1 reviews | Active since Sept 2018
03 Sept 2020, 16:44
Disappointed and angry
I have 2 business accounts with Standard Bank and i app**** for the relief fund but my application was declined reason being account misconduct. On the 1st of September i was shocked to find that my bank decided to deduct R310 for service fees instead of R129, instead of my bank coming up with ways to help my business they deduct money that one doesn't have. Where does the bank think i get the money? Businesses are suffering now instead of them helping out their client instead they are *****ing from me and worse during this time. I am only with Standard Bank because of their service but other than that i would have left long time ago, there is a guy called Obakeng from Ficksburg branch his service is awesome and other people but when coming to benefits and other things this bank is useless please reverse that transaction and cant you stop deducting until businesses has recovered?
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
03 Sept 2020, 17:07Dear Dimakatso Sebofi
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Sept 2020, 17:07
Official
Dear Dimakatso Sebofi
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Dimakatso S's updateReviewer Update
09 Sept 2020, 12:24Standard Bank claims this matter will be addressed as a matter of urgency yet you don't have my account number, my cell number. How will this be resolved? when are you deducting back my money? The only thing you good at is taking, taking, taking when are you giving back? FNB has partnered with SAB Foundation and they have given our business a mentor who has been helpful but we dont even have an account with them. What are you doing to assist small businesses except *****ing from them and refusing to help them when they need you guys.
DS
Dimakatso S's update09 Sept 2020, 12:24
Reviewer Update
Standard Bank claims this matter will be addressed as a matter of urgency yet you don't have my account number, my cell number. How will this be resolved? when are you deducting back my money? The only thing you good at is taking, taking, taking when are you giving back? FNB has partnered with SAB Foundation and they have given our business a mentor who has been helpful but we dont even have an account with them. What are you doing to assist small businesses except *****ing from them and refusing to help them when they need you guys.
Standard Bank's replyOfficial
25 Sept 2020, 09:13Dear Dimakatso
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply25 Sept 2020, 09:13
Official
Dear Dimakatso
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Dimakatso S's updateReviewer Update
25 Sept 2020, 12:18hi
how was the matter resolved since i was the one who laid a complain but i did not receive any feedback except being told that the matter was dealt and resolved.
how was the matter resolved since i was the one who laid a complain but i did not receive any feedback except being told that the matter was dealt and resolved.
DS
Dimakatso S's update25 Sept 2020, 12:18
Reviewer Update
hi
how was the matter resolved since i was the one who laid a complain but i did not receive any feedback except being told that the matter was dealt and resolved.
how was the matter resolved since i was the one who laid a complain but i did not receive any feedback except being told that the matter was dealt and resolved.
DS
Dimakatso S's updateReviewer Update
19 Jan 2021, 12:14Standard bank i deposited my money on the 24th of September into my business account i have been singing this song for months....when am i getting my R700???? It was retracted without giving a receipt, where is my money? No one is not saying anything and when i call i send emails you people keep on saying you are investigating, what exactly???
DS
Dimakatso S's update19 Jan 2021, 12:14
Reviewer Update
Standard bank i deposited my money on the 24th of September into my business account i have been singing this song for months....when am i getting my R700???? It was retracted without giving a receipt, where is my money? No one is not saying anything and when i call i send emails you people keep on saying you are investigating, what exactly???