Disappointed

Somebody from the call center contacted me and advised that I could qualify for a credit card. We spent about 3-5 minutes on the phone talking about this and going through the application process. I was pre approved and the agent advised that I would get an SMS in regards to the documents I would need to send for finalize my application. I sent in my documents the same time I received the SMS and haven’t received any feedback till this day. Mind you I was called on the 20/04 and all documents sent through the same day to a market sa email address. I’m very disappointed in the service given and would like answers