Disappointed

Standard bank mobile, I have been struggling to do a Sim swap for over a month now, I'm truly disappointed. I have never been so inconvenienced, I can't get updates for transactions or important calls. I was told that a ticket was logged with IT, got an email with instructions, I followed the instructions but still couldn't register the Sim card, I rep**** to the email and a week later was told to remove the other Sim card from my device because it is a dual Sim, I again followed that process but still the Sim card is not working. I am honestly thinking of canceling the Sim card and just porting my number back to the previous service provider because I have never waited this long for a Sim swap to be done.