CR
Candice R
1 reviews | Active since Nov 2017
03 Nov 2020, 09:54
Disappointed
I am so disappointed in Standard Bank! I app**** for Covid relief and was assured that my accounts will not run into arrears. I then started resuming payments in Oct only to be informed my accounts was handed over to various collections companies that are calling me every hour - Note that I paid the full installment due.. This is very disappointing considering the national pandemic we are still facing.
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Replies (2)
Standard Bank's replyOfficial
03 Nov 2020, 11:14Good day Candice,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's reply03 Nov 2020, 11:14
Official
Good day Candice,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's replyOfficial
05 Nov 2020, 16:29Good day Candice,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Standard Bank's reply05 Nov 2020, 16:29
Official
Good day Candice,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre