Disappointed

This is the worst service received for a business account. it has been 4 days since i had to make calls daily to get an issue resolved yet till date nothing.. Your bankers incorrectly updated my Internet banking details, yet i went back years ago and update the number.. i app**** for Bizflex loan and since the 28th of February , Friday, we could not get the OTP due to the incorrect number, we have called in daily 3-4 times a day to get this resolved. Only Tuesday the 1st February was the number resolved. We than tried again and since Tuesday till date we get the error that OTP limit have been exceeded yet we did not even try to log back in again.. We have called yesterday 3 times and ask for call backs to resolve this issue as the quote was valid for 48hrs and now due to the incompetency we are still waiting and the issue have not been resolved. if i do not get feedback within the next 3-4hrs, i will escalate this to the banking Ombudsman and provide all the call recordings where i needed to call as prood of poor service and yet my issue have not been resolved due to your negligence which cost me.