Disappointed

Dear Standard Bank

I'm writing this email to express my disappointment from the unacceptable service that I've received from your bank

On the 27th February 2023, I visited one of your branches ( Quagga Pretoria) to make a deposit. Unfortunately the money got jammed before I process the transaction.

I called the toll free to log a complain immediately and was told they get back to me as soon as possible. After 2 weeks with no feedback, I than decided to visit the branch ( which was more than once), again I was told they've log a complain and I should be hearing from them soon. I got feedback from a lady called Koketso but there's no movement. It's been 7 weeks without any solution and I have no electricity since the money was for rent.

I kindly ask you look into this matter and take the necessary action to resolve.

I'm waiting for a reply from your side, preferably with satisfactory solution