Disappointed
Hi
I'm having issues with my claims card.
Everytime I try to pay with it, the swipe machine can't read it.
I used it 2 times at checkers & once at Shoprite and all was well. Tried buying at checkers last week, it couldn't. Went to a different checkers Saturday it didn't work. I called the number on the card, I was told there's nothing wrong with the card I should try again.
I went to clicks yesterday, it did the same thing. Once I swipe, it says swipe again then declines without even asking for a pin.
Can this be sorted out asap as I'm tired of waiting in line with items only to go out of the shop empty handed?
Thanks
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
03 Dec 2021, 08:51Dear Keneilwe L
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Standard Bank's reply03 Dec 2021, 08:51
Official
Dear Keneilwe L
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Standard Bank's replyOfficial
03 Dec 2021, 14:07Dear Keneilwe L
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been discussed with you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been discussed with you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply03 Dec 2021, 14:07
Official
Dear Keneilwe L
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been discussed with you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been discussed with you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***