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Neil N
1 reviews | Active since Jul 2016
05 Aug 2025, 16:23
Disappointed :(
I truly enjoyed the service at Standard bank until i tried to close an account. In the age of technology why is it mandatory to visit a branch and then when you get there you have to wait in a queue (almost 45 minutes) only to be told that you still owe R8.70 - this despite the balance reflecting online as zero.... now i've got to go back and who knows what else will be thrown at me...REALLY?
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Replies (1)
Standard Bank's replyOfficial
05 Aug 2025, 19:55Good day Neil,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Aug 2025, 19:55
Official
Good day Neil,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***