1 reviews | Active since Jan 2017

10 Jan 2017, 05:43

Disappointed

<p>I am Livid at the standard Bank Branch in Pinelands.</p> <p>I app**** for a student loan early December last year 2016. I could not complete it due to the online page have issues having to go to the bank only to be told such.</p> <p>I eventually decide to do another one and after numerous attempts to save my online application it finally works.</p> <p>On the 3rd of Jan i decide to go to the bank to sign documents etc. Heaven and behold once again system issues. The consultant Haley helping me was absolutly not helpful. She had promised to give me feedback once system up and running... did she nope!... i decide the saturday of that week to go back to the bank.</p> <p>haley had not even touched my application. Anyway another consultant from a different branch assisted me and things where moving until an amendment was made on the student loan ...again "technical issues"....i am fedup with standard bank and it unreliable services.. </p> <p>i was then promised by a gentlemen of the pinelands branch that he would contact me on monday the 9th and have my contract sent to me via the StandardBank mobile bank...</p> <p> </p> <p>i have not received any feedback and i would like to register. </p> <p>i need my issue resolved as soonest.</p>

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Replies (1)
Standard Bank
Standard Bank's reply11 Jan 2017, 10:52
Official

Good day Cheri La Toy

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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