MM
Marianne M
1 reviews | Active since Nov 2020
04 Nov 2020, 07:43
Disappointed
My husband had a very unpleasant experience at the Festival Mall branch, he had money removed from his savings account near the beginning of the year, they said the money would be back within 3 months, it is now November, he went to the bank on Monday to find out what is happening and they wouldn't give him a direct answer and then they escorted him out of the bank
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Replies (2)
Standard Bank's replyOfficial
04 Nov 2020, 10:14Good day Marianne,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's reply04 Nov 2020, 10:14
Official
Good day Marianne,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's replyOfficial
06 Nov 2020, 16:14Good day Marianne,
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards,
Complaints Resolution Centre
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards,
Complaints Resolution Centre
Standard Bank's reply06 Nov 2020, 16:14
Official
Good day Marianne,
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards,
Complaints Resolution Centre
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards,
Complaints Resolution Centre