DISAPPOINTED

I'm extremely upset I've been with Standard bank for many years and never in my life have if been so disappointed in a company,3 week ago I draw R10 000 from the auto plus @ reds mall ,I deposit the amount at the Auto plus the atm just switch off it did not even print a receipt ,I immediately went and saw a consultant that assist with my query and she logged and query ,I received an sms that this will be sorted in a few days , after 3 weeks this is still not sorted I've been following up speaking to on team manager and the other no one can assist me what the delay is, this was not my fault why do I need to follow up every day ,I need urgent feedback if not I will take this up with my lawyers<br>