Disappointed

Thank you for your reply, however, I just received an sms from your bank telling me to make a payment on this very issue I raised. The reason I went to the branch was so the debit orders could be reinstated but it hasn’t been and worse neither has my credit card debit order. Now you want me to take time off work again to go to the branch to make a manual payment. I refuse!! I followed the correct steps! I called call centres and I went to the branch and I was assured that this whole issue is sorted and I can carry on with Standard/Stanbic Bank as my banking preference but all I get is let down and inconvenience every time.

So I just received a call from Mpho at Standard/Stanbic Bank customer relations, he calls asks my name and continues to address me on my name, not Miss Pillay just Claudia and I ask how I could help and he says let me pull up my profile to see why I’m calling you!!! Imagine, at this point I became upset and asked for his manager and he says he can’t do that because he is working from home and later as this mess continues he says to me I should’ve asked why he said he needs to pull up my profile to see why he is calling me, I was so upset, I dropped the call in his ear!