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Natalie A

1 reviews | Active since Oct 2015

22 Aug 2018, 15:33

Disappointed

App**** for Bond and further advance. Bond authorized, when I queried extremely high interest rate (client of 30+ years) was told bond had been authorized for too much. Amendment made and delay caused by Standard Bank. Docs all signed Friday, was told further advance should take 48 hours, it is now 3 days and still monies have not been transferred. Now I get told there may be additional documentation to sign before monies are paid out. Why the hell were they then not included when ALL bond docs signed. Each time I deal with Standard Bank I realize that loyalty to your bank is just stupid as they do not care about their clients!

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Replies (1)
Standard Bank
Standard Bank's reply23 Aug 2018, 05:58
Official

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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