rN
ronel N

1 reviews | Active since Mar 2014

05 Apr 2016, 07:21

Disappointed

This is my first month of banking with Standard bank, during this period I have used my funds accordingly to the last, in no way was it explained to me that I would have an initiation fee of R910-00 going off my account and other bank charges as I pay a fixed amount each month covering all those fees, as I was told. on another note, why would you let transactions go through if I have exceeded my limit without my consent. I never had this issue with my previous bank and I'm quite furious as to the way my account has been handled. I urge you to reverse those charges and have that money put back into my account as this is totally unacceptable. I will close my account and move on, there is absolutely nothing stopping me from doing so. I highly regret switching over to this bank

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Replies (1)
Standard Bank
Standard Bank's reply05 Apr 2016, 13:55
Official
Hello jrnaransamy,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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