disappointed

Good day

I’m very unhappy and disappointed actually disgusted with standard bank. A lady from standard bank collections phoned me with such an harassing voice, demanding I must settle my loan of R3000,00. I then told her I can pay R500.00 a month until I’m done and she wanted my income to see if I can afford more and also want my Saturday overtime schedule to see how much overtime I will be getting. Firstly I have this loan for more then 4 years and have been paying every month without ever receiving any statements, I have to always just guess and assume when it comes to how much I still have left to pay. It was a loan for R6000.00 and already paid R12000.00 I’m sure. I also work in the banking industry and that’s definitely not how we do things. Call was from this number *** on the 30 March 2021 at around 08:40 and again after that. She cut the call as I told her I have other responsibilities also and R500.00 is what I can pay going forward until I'm done. I also receive more then 10 calls a day from standard bank to my work number, I'm not sure why they don't contact on my cell number only because my work number goes to a switchboard which i don't answer and I'm not allowed to take call unless its emergencies. I'm really tired of this ridiculous bank and they calls for +- R2500. they waste more airtime on calling me, then what i owe them.

Thank you