YA
Yolisa A

1 reviews | Active since Oct 2017

12 Oct 2017, 12:27

Disappointed

My card was cloned on the 1st of October at the ATM, after realization I walked to my car to get my cellphone and few coins so I can buy airtime and report the issue(which took me about 20minutes).Cool, I was told I will get a call after 6days.....6days passed nothing. I decided to call today and I was promised that I will get a call of which I did a few minutes ago, only to be told that I took to long to report the issue I should have called immediately. Call with what as I left my phone in the car? You guys are so incosiderate .

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Replies (2)
Standard Bank
Standard Bank's reply12 Oct 2017, 13:35
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply18 Oct 2017, 11:13
Official

Dear Yolisa Ayanda

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,