BL
Boniswa L

1 reviews | Active since Jul 2016

19 Sept 2017, 21:07

Disappointed

Un authorised debt orders over and over again. And to make matters worse when I requested the details of this place debiting my account, they informed me that this debt order is actually for Bongiwe Gumede. Its surprising for standard bank to authorise Bongiwe Debt order under my name even though they have my full names on the system as Boniswa Lingela. After that they still charge me for collecting this information for me. I am writing this because I have been getting all this funny debt orders of R99 or R89 or R109 just strange transactios that every time I enquire its some ***** place.

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Replies (2)
Standard Bank
Standard Bank's reply20 Sept 2017, 01:44
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
***

Best regards,

Standard Bank
Standard Bank's reply20 Sept 2017, 10:44
Official

Dear Boniswa Lingela

Thank you for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,