disappointed

We have been Standard bank clients for many years. But I am really disappointed and deflated. I had to recall a amount of money because it was paid into the wrong account. I received that the account number and branch code that I put down in the form is a CDI number and not the account number. The account number and branch code that I need to put in the form is apparently linked to this CDI number and this account is Standard Bank Vehicle asset finance account. I was told in the email that I should contact the call center to get it. I went through maybe 5 people and no one even knew what I was talking about. I also send 4 emails though out the day in regards to VAF settlement agreements that I need urgently but no response. Not even an automated response. I don't like to complain but when it affects the things I need to get done it really bothers me and many other people.