Disappointed

Good morning.. Yesterday I went to your branch with my mom Pietermaritzburg Libarty mall to open an account, problem is my mom had ********** activity on her SASSA account so we needed to open bank account.. when we got there the guy who assisted us told us he cannot help us because my mom's I'd is old and it has staples on it of which that was done in December last year when we were checking in at the airport I fill like your consultant took 1 look as us because we black and assumed we are ******** and later I found out we can even do temp I'D at your branches he just said sorry he cannot help us, my dad even have 2 account's with standard Bank access account and check account. Please before you deny helping someone do your investigating we come to you guys for help everyday because ******** are out there. My mom lost R4000 grant for her and my late sisters children.. thank you.