Disappointed

I'm really disappointed with Standard bank as I've just joined a month ago. I have requested to be notified when my account is used and have received nothing, requested that I have my internet banking profile set up and received no help as to... which tops it off when I made a deposit into the account and still no money reflects. This is highly annoying as I literally transferred everything into that account and I dont have any access to it yet. I also inquired for a credit raise and no response... I'm starting to second guess the change I made and perhaps will be going back to my previous bank... Not used to this delayed reaction