Disappointed

I visited the Standard Bank to apply for access bond on my current bond account and I also opened an account with them with the intention of changing banks where my salary will be deposited into. I was given a temp card and was informed to expect a phone call or sms advising when my card, with my name printed on it will be available for collection. I did not receive such until now am still waiting for the call. I followed up with a phone call to their call center, I was informed that my Infor is available on the system for my access bond application and they are going to update and I should expect a call including an sms for my new card collection. I am still waiting for the phone call and this is very disappointing.