SM
Sandile M
1 reviews | Active since Jan 2020
14 Aug 2025, 10:01
Disappointed
Standard Bank keep increasing my bond repayments eventhough interest rates decreased. I first contacted SBSA in November 2024 and I was told they adjusted my balance. The same thing happened with other interest rates and the same response was given. I advised them that this was not acceptable but they continue to do as they please. In November 2024 my repayment of R3625 and was increased to R3870. I forwarded my complaint to no avail. With each decrease, they keep on increasing my repayments. I am still expected to pay R3881 for this month but interest rates decreased.
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Standard Bank's replyOfficial
14 Aug 2025, 10:04Dear Sandile,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Aug 2025, 10:04
Official
Dear Sandile,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***