Disappointed

I am extremely disappointed with the communication from standard bank. My cheque account was debited for payment for my credit card. There was enough funds available to cover the minimum payment due which reflects on my standard bank app, yet standard bank debited my account with more than double the minimum payment due. I also might add that I have never received a credit card statement from the time I have had this credit card, which would be January 2024. I am extremely upset because this now affects my cheque account negatively through no fault of my own. Furthermore it has affected my banking profile so badly that the RCP facility that was pre-approved has been revoked, which I urgently need. So the bank approved me for a vehicle finance credit facility of R180,0000 (which I decided not to take up) and instead wanted to activate my RCP for further studies, but I was denied. I have done everything to manage my account properly and maturely, hence my reason for deciding not to take a vehicle finance loan out now. I am so upset and angry by the way I have been treated and the bad communication from the bank/ers.