Disappointed

I purchased a vehicle in 2021 financed by Standard Bank. They have been deducting based on the agreed interest rates. On the 5th of January 2023, I called the bank and asked if they can fix my interest rates for the remaining term. On the 7th of January 2023 I received a quote through my email stating the new amount to be deducted from the 31st of January 2023 which I accepted.

On the 31st of January only R334.50 was debited from my account. I called and spoke to a consultant which stated the day still has more hours and they can still debit the remaining amount. He further said they will debit within the next three business days.

However, on the 3rd of February 2023 I received a call from another consultant stating that my account is in arrears and they will debit twice on the 28th of February 2023. I honestly got angry as this is not my fault and it might mess up my credit score. I explain to the lady that they should debit now as agreed on email and as per phone conversation on the 31st. She stated they will debit before the end of business day on the 3rd of February but today is the 4th of February and they haven’t debited the amount. I had to go to my nearest Standard Bank branch and had to get on telephone conversation with them and they still stating the 3 day business day story.